At Polotribe, we are committed to ensuring a smooth and efficient delivery process for all of our customers. The following Shipment Policy outlines the terms under which we deliver our products:
- Order Processing
- Once your order is placed, we aim to process it within 24-48 hours, excluding weekends and public holidays. You will receive a confirmation email with your order details and tracking information once your order has been dispatched.
- Delivery Times
- We strive to deliver your products within 5-8 business days. Delivery times may vary depending on your location and other factors beyond our control. Please note that delivery times are estimated and not guaranteed.
- Delivery Charges
- We are pleased to offer free delivery on all orders, with no minimum purchase required. This policy applies to standard shipping within India.
- Shipping Partners
- We work with reliable shipping partners to ensure your order reaches you in a timely and secure manner. You will receive tracking details via email once your order is dispatched, allowing you to monitor the delivery status.
- Delivery Issues
- If there are any issues with your delivery, such as delays, damaged goods, or missing items, please contact our customer support team immediately at Support@polotribe.in. We will work with you to resolve the issue as quickly as possible.
- International Shipping
- Currently, we do not offer international shipping. We only ship within India. If you are outside India and interested in our products, please contact us for further information.